Return and Refund Policy

Last updated: November 8, 2026

Thank you for shopping with David Crighton Art Studio. We take pride in the quality of our artwork and want you to be completely satisfied with your purchase.

If you are not satisfied with your order, please review the following return and refund guidelines.

1. Standard Print Returns

We accept returns of eligible standard, non-personalized artwork within 14 days of delivery.

To qualify for a return:

• The artwork must be unused, undamaged, and in its original condition.

• The artwork must be returned with its original protective packaging or equivalent packaging that prevents damage during shipping.

• Proof of purchase or an order number must be provided.

• A return request must be submitted within 14 days of delivery.

To initiate a return, please contact info@davidcrighton.ca before shipping any artwork back.

Returns sent without prior authorization may not be accepted.

2. Personalized and Custom Artwork

Personalized artwork is considered final sale and is not eligible for change-of-mind returns or exchanges.

This includes prints featuring:

• Custom handwritten dedications.

• Personalized names or messages.

• Custom marquee text.

• Other customer-requested modifications or customizations.

We may contact customers by email to confirm personalization details before printing.

Customers are responsible for reviewing and approving the accuracy of any customization details provided.

If personalized artwork arrives damaged, defective, or differs from the customization details we agreed to produce, please contact us. We will provide an appropriate resolution, including a replacement or refund where required.

3. Return Shipping

For standard returns:

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service and suitable protective packaging.

• Original shipping charges are non-refundable for change-of-mind returns.

• We are not responsible for return packages lost or damaged due to inadequate packaging or shipping arrangements made by the customer, except where applicable law provides otherwise.

If a return is required because of an error on our part or a damaged, defective, or incorrect product, we will cover reasonable return shipping costs where applicable.

4. Damaged, Defective, or Incorrect Orders

Please inspect your artwork upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info@davidcrighton.ca.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the artwork and packaging, where possible.

We will review the situation and arrange an appropriate resolution, which may include a replacement, repair, or refund.

These protections apply to both standard and personalized artwork.

Nothing in this policy limits your rights under applicable consumer protection laws.

5. Refunds

Once an authorized return has been received and inspected, we will notify you of its status.

If approved, refunds will be issued to the original payment method wherever possible.

Please allow time for your bank or payment provider to process and post the refund.

For eligible change-of-mind returns, original shipping charges are generally non-refundable.

No restocking fees are charged.

Refunds for defective, damaged, incorrect, or otherwise non-conforming products will be handled in accordance with applicable law.

6. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We accept cancellations before printing or production begins.

Once an order has entered production, changes or cancellations may no longer be possible, particularly for personalized artwork.

Orders that have already shipped cannot ordinarily be cancelled in transit, but eligible standard prints may still qualify for return under this policy.

If an order is successfully cancelled before production, a refund will be issued to the original payment method.

7. Exchanges

We do not offer automatic exchanges for change-of-mind purchases.

Customers wishing to exchange an eligible standard print may request a return and place a new order for the preferred artwork.

If an exchange is necessary because of a damaged, defective, or incorrect product, please contact us so we can arrange an appropriate resolution.

8. Consumer Protection Rights

This policy applies to purchases made through David Crighton Art Studio's Canadian and United States storefronts.

Nothing in this policy excludes or restricts any mandatory consumer protection rights, statutory warranties, or remedies available under applicable Canadian or United States laws.

Where applicable law provides greater protection than this policy, those legal requirements will take precedence.

9. Contact Information

To request a return, report a problem, or ask a question about your order, please contact:

David Crighton Art Studio

Operated by David Crighton Art Enterprises

Email: info@davidcrighton.ca

Phone: 416-656-7670

Business Address:

34 Market St, Unit 106
Orillia, ON L3V 3C9
Canada

Canadian Website: https://davidcrighton.ca

United States Website: https://davidcrighton.com

Please contact us before returning any artwork so we can provide the appropriate return instructions.